If an error occurs when downloading the device data from an XD One, we recommend that you raise a support ticket and attach your log files that are located in the following locations:
Windows: C:\ProgramData\BreatheLite\
Mac: $UserDirectory\.BreatheLite\Data
Note: the logs are in the format of "yyyymmdd.txt"
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article